Expérience client

Ce que j'aime quand j'achète une bouteille de vin, c'est d'imaginer l'histoire qui a mené à la dégustation et de voyager un peu en même temps.

C'est ce que la compagnie crushpad a compris.

Confectionner son vin.
Suivre l'évolution.
Visiter les lieux.
Participer dans la production.
Ça c'est de l'expérience client.

(via Vincent Marissal)

La Chine et le charbon

China Railway Group (601390) is in negotiations to build a railway connecting Colombia’s Atlantic and the Pacific coasts, reports nbd.com.cn. The proposed construction scheme includes 7.6 billion US dollars financed by China Development Bank.

The railway will be able to transport a maximum of 40 million tons of goods from Colombia’s economic hinterland to the Pacific Ocean per year, with a focus on coal delivery to China.
Colombia President Juan Manuel Santos said that China has investigated the transportation and investment costs.

At present, a total of 27 nations worldwide are looking for China to build railways, while Chinese companies are increasingly inclined to build railways for transporting energy resources rather than supplying cheap labor abroad.

China imported more than 50 million tons of coal in 2009; however, the cost of imports for coastal cities is lower than that of transporting from North by rail or seas.

Colombia is world's fifth largest supplier of coal.

(lien)

Être généraliste, ça aide aussi

Don’t Be Too Specialized If You Want a Top Level Management Job, un article de Stanford.

Of course, merely working in marketing isn’t a guarantee of reaching the C-suite. Nor is hopping through a half-dozen positions. But by developing strengths in as many areas as you can, Lazear says, “you can enhance your probability of going into leadership.”

Le leadership de l'introverti

Introverts: The Best Leaders for Proactive Employees, un article de HBR.

By fostering a work environment where people feel free to speak up and be proactive, the organization is creating the right place for introverted leaders to be successful.

Yes...and plutôt que No...but

the first rule of improvisational comedy, or for that matter any successful collaborative enterprise. Take whatever is thrown at you and build upon it. “Yes … and” rather than “No … but.” “The idiot is bound by his pride,” he says. “It always has to be his way. This is also true of the person who is deceptive or doing things wrong: he always tries to justify himself. A person who is bright in regard to his spiritual life is humble. He accepts what others tell him—criticism, ideas—and he works with them.”

Tiré d'un article de Michael Lewis sur l'effrondrement de la Grèce.