Dans leur article The Office of Strategy Management, Kaplan et Norton discutent du disconnect existant entre la stratégie corporative et l'exécution de cette stratégie.
Two-thirds of HR and IT organizations develop strategic plans that are not linked to the organization's strategy. This is extraordinary.
Seventy percent of middle managers and more than 90 percent of front-line employees have compensation that is not linked to the strategy.
Most devastating, 95 percent of employees in most organizations do not understand their [organization's] strategy.
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