Toyota - The workers knew (of course)

The basic thrust of it is that employee representatives at Toyota had informed senior management in 2006 that they were concerned about falling quality at the company.

This story tells us two things. First, listening to employees (consultation) may take time but can save you from greater problems in due course. And second, staff associations or “approved” unions, while more polite and restrained, may not give you the independent feedback managers sometimes need.

(tiré du Financial Times)